Terms of Service

 the Hotel Grille GbR

Unless otherwise agreed in an individual contract, our general terms and conditions apply.

1. An accommodation contract is concluded:

a) through the actual acceptance of the guest in the hotel without a formal accommodation contract being concluded;

b) through the binding booking of a certain number of hotel rooms for a certain number of guests, whereby a written confirmation of the hotel is not necessary if the order is based on a written offer of the hotel, provided that the order does not deviate from the offer of the hotel.

c) The contractual partners are the hotel and the customer. If a third party has ordered for the customer, he and the customer are jointly and severally liable to the hotel for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.

There is no binding to the reservation confirmation of the hotel if the requested deposit is not paid on time. Apart from that, the order is binding for both parties. Cancellation of the contract requires written confirmation from the hotel management. Insofar as the reserved services are not used by the guest, the cancellation conditions set out in section 3) apply.

2. Provision of reserved rooms

There is no entitlement to certain reserved rooms, only to the booked / confirmed room category. Allocation is made by the hotel. Reserved rooms are available to the guest from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of departure. Unless a later arrival time has been expressly agreed, the hotel reserves the right to reassign hotel rooms that have been ordered but not been taken by 6 p.m. on the day of arrival as part of the obligation to minimize damage.

3. Cancellation policy

Unless otherwise agreed in an individual contract - in particular for events, meetings, incentives and events - the following conditions apply to a cancellation / cancellation / early departure / no show of reserved rooms or services, with the deadlines starting on the day the cancellation notice is received to be charged in the hotel: Changes and / or cancellations must be made in writing

3.1 General:

a) Cancellation up to 2 days before the agreed arrival date: possible free of charge;

b) No-show, early departure and cancellation within 2 calendar days before the agreed arrival date: 90% of the agreed prices.

3.2 Stays at trade fairs / exhibitions (deviating from 3.1):

a) Cancellation of trade fairs / exhibitions up to 10 days before the agreed arrival date: possible free of charge;

b) No-show, early departure and cancellation within 10 days before the day of arrival 90% of the agreed prices.

3.3 Events, meetings, incentives, events and groups:

a) The hotel grants the contractual partner the right to cancel the booked event free of charge up to 45 calendar days before the start.

b) In the event of cancellation within the period of 44 calendar days, the hotel is entitled to reasonable compensation. This amounts to:

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aa) in the event of cancellation between 44 and 30 calendar days before the event, 35% of the contractually agreed amount for the event, in particular for the provision of hotel rooms, hotel rooms and the provision of food and beverages;

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bb) in the event of cancellation between 29 and 15 calendar days before the event, 70% of the contractually agreed amount for the event, in particular for the provision of hotel rooms, hotel rooms and the provision of food and beverages;

cc) in the event of a cancellation between 14 and 0 calendar days before the event, 90% of the contractually agreed amount for the event, in particular for the provision of hotel rooms, hotel rooms and the provision of food and beverages;

The contractually agreed amount is calculated based on the number of participants. If no amount for food and drinks has yet been contractually agreed, the lowest price 3-course menu of the current event offer will be used as a flat rate. The contract partner is free to prove that the hotel has not suffered any damage or that the damage caused to the hotel is lower than the flat rate demanded.

Changes in the number of persons can be made by the contracting party in writing no later than 8 calendar days before the event, free of charge. The original number of participants can be reduced by a maximum of 10%. If the contractual partner reduces the number of participants within the 7 calendar days before the event, the hotel reserves the right to charge the contractual partner a flat rate of at least 50% of the canceled sales.

As part of its duty to mitigate damage, the hotel will re-allocate canceled rooms / services if possible. If the rooms are not rented to someone else, the hotel can invoice the customer for the cancellation fees listed under 3.1-3.3. The customer is free to prove that the existing claim did not arise or did not arise in the required amount.

4. Overbooking for individual travelers

In the event of overbooking through no fault of its own, the hotel is entitled to allocate at least equivalent rooms to the customer under the same conditions in a comparable hotel in the immediate vicinity. In this case, the customer is entitled to terminate the accommodation contract extraordinarily and without sanctions. This does not apply to group travel / meetings / events.

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5. Payment terms

All prices transmitted by the hotel are gross in EURO per person, including the legally applicable VAT at the time the service is provided.

If the period between the conclusion of the contract and the fulfillment of the contract exceeds four months and the price generally charged by the hotel for such services increases, the hotel can increase the contractually agreed price appropriately, but by no more than 10%.

Down payments are to be paid within the payment deadline set in the request (e.g. reservation confirmation). The remaining amount must be paid at the latest on arrival / the start of the event at the hotel. The hotel is entitled to refuse to accept the guest if the accommodation costs resulting from the order have not been paid in advance or payment by credit card or other equivalent security provided to the hotel is guaranteed.

If the admission of the guest extends over a longer period of time, all guest accounts must be cleared once a week by payment. Entertainment costs are due immediately after the entertainment. In addition to cash and bank transfer, the following methods of payment are accepted: Visa, Mastercard, JBC and American Express credit cards and Maestro EC cards. Checks are not accepted as a method of payment.

If the hotel grants the guest credit - which can only be done by separate agreement - all hotel invoices are due for payment within 10 days of the invoice date without deduction. Claims that have not been settled at the time of the due date are in arrears and are charged a flat rate of EUR 25.00 default interest up to an invoice amount of EUR 2,500, and each additional EUR 500.00 invoice amount with a flat rate of EUR 5. - EUR charged. Claims that have not been settled after the third reminder level are charged interest on arrears, which is 5% above the base rate for consumers (Section 13 BGB) and 8% above the base rate for businesses (Section 14 BGB) (Section 288 (1) and (2) BGB) ).

6. Extraordinary termination of the accommodation contract

Irrespective of its claim for remuneration and other claims, the hotel is entitled to terminate the accommodation contract without notice and to request the guest to leave the hotel immediately if

a) the guest's behavior disturbs the fulfillment of the hotel's obligations towards the other guests in the long term despite a warning;

b) the guest endangers the safety of the hotel, his staff and the other guests through his behavior, whereby no warning is required;

c) the hotel is unable to fulfill its performance obligations and it is not responsible for the impossibility of performance. In this case, the hotel is also not entitled to the consideration. In addition, the right to extraordinary termination remains with the statutory provisions.

7. Liability of the hotel according to § 701 ff BGB

The hotel is liable for items brought in by the guest in accordance with the statutory provisions with the following stipulation: Immediate notification within the meaning of Section 703 BGB must be made at the latest when checking out. In accordance with Section 702 of the German Civil Code, the hotel's liability for items brought in and valuables is limited to an amount that corresponds to one hundred times the accommodation price for one day, but at least up to an amount of EUR 600 and a maximum of one amount in the amount of 3,500 euros. For money, securities and valuables, the amount of EUR 800 is used instead of EUR 3,500.

Insofar as the hotel accepts money, securities, valuables or other valuables for safekeeping within the scope of its obligation under Section 702 II BGB, liability is limited to the aforementioned maximum amounts, unless loss, destruction or damage is due to willful or grossly negligent behavior of the Hotel staff.

8. Third party services

Under no circumstances does the hotel act as a tour operator within the meaning of Section 651 a of the German Civil Code (BGB). Any liability on the part of the hotel is therefore excluded for services that are not provided by the hotel or its staff, even if the hotel has arranged the provider of the external service for the guest. However, the hotel will - if available - provide the guest with all necessary information that is required to enforce any claims for compensation by the guest against the provider of the external service.

9. These terms and conditions become part of the contract

a) when the guest is accepted for accommodation without a formal contract, by being displayed at the reception desk and handed over to the formalities at check-in;

b) in the case of a written order by enclosing and referring to the hotel's offer, in the case of a written order without an offer by enclosing and referring to the hotel's confirmation letter.

10. Special provisions for group travel

a) (Definition) The following provisions apply to travel groups belonging together with a minimum of 12 people who arrive together and depart on the same day and use an identical arrangement / package.

b) (Prices) The prices communicated in writing (by the accommodation provider / event organizer) are gross per person, including the statutory VAT at the time the service is provided. c) (Terms of payment) A reservation is only binding for the hotel if the calculated deposit of 60% is credited to the hotel's business account no later than 45 calendar days prior to arrival. In the case of group trips, the full accommodation fee not covered by the down payment and the agreed entertainment costs must be paid at the latest when the service is provided.

d) (Cancellation conditions) The general cancellation conditions for section 3.3 apply, unless other cancellation rules are agreed upon by both parties. page 3 of 3

e) (List of names and meals) The organizer of the group trip must provide the hotel with a list of names of the people arriving or participating in the event at least two weeks prior to arrival / start of the event. Unless the menu composition is already taken into account when ordering and calculating the costs, special requests, especially with regard to certain diets, must also be communicated to the hotel two weeks prior to arrival. The hotel will take such special requests into account whenever possible.

f) (other regulations)

a. In the case of group travel, the hotel is also not liable for third-party services, i.e. services provided by external service providers, even if these services were brokered by the hotel. The hotel will, however, support the organizer in pursuing any claims against the provider of the external service, i.e. provide him with the necessary information.

b. The rooms are available from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of departure.

c. All reservations, changes and cancellations must be made in writing. The contractual partners undertake to maintain silence about all information obtained regarding the reservation and prior to the correspondence with third parties.

11. (Place of jurisdiction) Insofar as an agreement on the place of jurisdiction is permissible according to the statutory provisions, the courts responsible for the hotel's place of business are exclusively responsible for all claims arising from the accommodation contract.

Status: October 2021